Effective Date: 10th December 2025

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At IV HAUS, your privacy is more than a legal requirement — it is a fundamental part of the trust you place in us. We are committed to safeguarding your personal and health information with the highest level of care and professionalism.

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This Privacy Policy outlines how we collect, use, store, protect, and disclose your information, and explains your rights in relation to that information. Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What We Collect

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Personal Information

We may collect information that identifies you, such as:

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• Full name

• Date of birth

• Email address

• Phone number

• Residential address

• Payment and billing details

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1.2 Sensitive Health

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To deliver safe and suitable vitamin infusion and wellness treatments, we may collect health-related information, including:

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• Medical history

• Current medications

• Allergies or sensitivities

• Relevant pathology or scripts

• Treatment notes and clinical assessment records

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This information is collected only with your express consent and is accessed exclusively by authorised practitioners involved in your care.

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1.3 Non-Personal & Technical 

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When you visit our website or online booking systems, we may collect:

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• IP address

• Device and browser details

• Website usage patterns

• Interactions with pages or forms

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This information is used to enhance user experience and website functionality.

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2. How We Collect It

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We collect information through:

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• Treatment bookings (online, phone, SMS, or in person)

• Clinical consultation forms and waivers

• Scripts or physician documentation

• Email, phone, or social media communication

• Website interactions, cookies, and analytics

• Newsletter or marketing subscriptions

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You may decline to provide certain information; however, this may limit the services we are able to offer.

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3. Why We Collect It

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Your personal and health information is collected, used, and disclosed for purposes including:

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• Delivering IV infusions and wellness services safely

• Assessing clinical suitability and managing treatment plans

• Processing bookings and payments

• Responding to enquiries and communicating with you

• Improving our services, website, and client experience

• Meeting legal, regulatory, and reporting obligations

• Providing marketing updates, promotions, or service announcements (only with your consent)

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We will not use your information for purposes unrelated to your care unless legally permitted or you have provided explicit consent.

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4. Use and Disclosure 

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We handle your information with strict confidentiality. We may disclose it to:

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• Prescribing practitioners, nurses, and clinical staff involved in your care

• Booking, CRM, and payment processing providers

• IT, data hosting, and administrative service providers

• Regulatory or government bodies where required by law

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We do not sell, trade, or rent your personal information.

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Third-Party Platforms:
While we carefully select our service providers, we do not control the privacy practices of external platforms (e.g., payment gateways or booking systems). We encourage you to review their privacy policies where relevant.

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5. Overseas Disclosure

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Some service providers may store or process information in countries outside Australia. By engaging with IV HAUS, you consent to the possibility of overseas storage or processing, acknowledging that overseas jurisdictions may not offer the same privacy protections as Australia.

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We take reasonable steps to ensure these providers comply with standards consistent with the Australian Privacy Principles.

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6. Children’s Privacy

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IV HAUS provides services exclusively to clients aged 18 years and over. We do not knowingly collect personal information from individuals under 18.

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7. Cookies & Tracking 

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Our website uses cookies and similar technologies to:

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• Enhance browsing and functionality

• Analyse traffic and website performance

• Deliver personalised content or advertising via platforms such as Google and Meta

You may disable cookies through your browser settings; however, certain site features may not function as intended.

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8. Marketing Communications

If you opt in, we may send you:

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• Service updates

• Wellness information

• Promotions or special offers

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You may opt out at any time by selecting “Unsubscribe” or contacting us directly.
Transactional emails (e.g., booking confirmations) will continue to be sent as needed.

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9. Data Retention & Storage

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We retain your information only for as long as necessary to fulfil clinical, business, or legal requirements. When no longer needed, information is securely deleted, destroyed, or de-identified.

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Your data may be stored on secure servers in Australia or via reputable cloud platforms overseas. We implement safeguards to protect data regardless of its storage location.

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10. Security Measures

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To protect your information, we use:

• Secure servers and encrypted systems

• Restricted clinical and administrative access

• Regular system monitoring

• Industry-standard cyber and physical security practices

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While we strive to maintain exceptional security, no online platform is entirely risk-free. You share information at your own discretion.

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11. Access, Corrections & Your Rights

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You have the right to:

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• Request access to the personal information we hold about you

• Correct inaccurate or outdated information

• Withdraw your consent for non-essential data uses

• Request deletion of data where legally appropriate

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All requests can be submitted using the contact details below. We will respond within a reasonable timeframe.

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12. Privacy Complaints

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If you believe your privacy has been breached, please contact us immediately so we can investigate and resolve the matter promptly.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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13. Changes to This Policy

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We may update this Privacy Policy periodically. The latest version will always be published on our website, with the effective date clearly stated at the top.

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14. Contact Us

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For all privacy-related enquiries or requests, please contact:

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IV HAUS

📧 info@ivhaus.com.au
📞 0401 935 358
 

We are committed to maintaining your trust and protecting your information with integrity and care.